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Forces Online was founded by Len Chappell and has been operating since 26th October 2013. In February 2016 the organisation became Forces Online CIC. The registration allowed Forces Online to legally work in every county of the United Kingdom (England, Wales, Scotland, and Northern Ireland) including fundraising.

The organisation converted to Forces Online CIO on the 7th April 2020 with the new registration number 1188955. The charitable aim is:

The Relief of Former Armed Forces Service Personnel, who are in need by reason of age, disability, financial hardship or other disadvantage in particular but not exclusively by providing them with help and assistance and by offering them a sign posting service to expert support providers for their benefit.

We operate an extensive online directory called "The Veterans Directory" which works alongside many veterans and other organisations in the UK to support Veterans and their families in any way we can.

As volunteers we work in a consistent and speedy manner to help support the Armed Forces Community. We have an extensive contact system over chat, email, telephone and messenger.

Our services and staff can be seen in our media pack [link]. Following our charitable registration a couple of new services were introduced:

VirtualHub - Our live Zoom platform open Monday-Saturdays - Check site for opening times.

Welfare Support - Our welfare team accepts referrals from armed forces veterans and currently serving personnel and their families. The referral system is quick and easy to navigate.

Our Live Chat service provided by Chat Heroes is generally available between 0830 and 2200 where it is possible to speak to a live operator who will direct you to the right team.

Our extensive social media network ranges across Facebook, Twitter, LinkedIn and our own Support Platform (not linked to any other social media platform) which can be accessed from the Links Page where it is also possible to contact us.

Our official registered office is based in Swindon. All visits to Forces Online central admin is by appointment only. Call 0300 300 2288 for details.

mission statement